Contact Farnborough Taxis EU

What to include in your first message

A quote comes back faster when the first message already answers the questions a coordinator would otherwise have to ask. Six details are enough: the pickup postcode, the destination (a postcode or a terminal number rather than a city), the date and time, the number of passengers, the number of suitcases, and whether a return leg is needed. For airport collections, add the flight number — it lets dispatch watch the actual landing time rather than the scheduled one, so the car moves when your aircraft does.

Tell us about anything that changes the vehicle rather than the route: a child seat, a wheelchair, a bicycle, golf clubs, or a passenger who needs to travel in the front. Those are all workable with notice and awkward without it. If the journey is for a meeting, a court appearance, a hospital admission or a flight you cannot miss, say so — that moves the pickup earlier by design rather than by luck. Quotes are fixed, so once the details are agreed the figure does not change on the day. After confirmation you can check the status of the journey at any time on the booking tracker, and the privacy notice sets out exactly what happens to the details you send us.

Which channel to use, and when

Use the form for anything with detail in it — multi-stop days, day tours, group movements, account work — because a written brief reaches the coordinator intact and becomes the basis of the fixed quote. Use the phone when the clock is the problem: a flight that has just landed early, a driver you cannot see, a pickup that needs moving inside the hour. Use email when you need a paper trail, such as a purchase-order reference or a booking that a finance team has to approve before it can be confirmed.

Whichever route you pick, the same coordinator team sees it, so you never have to repeat a brief from the start. Overnight and pre-dawn work is dispatched around the clock — the pre-dawn airport page explains how those jobs are staffed — and quotes sent outside office hours are answered by the first coordinator on shift rather than held until the next working day.