Farnborough taxi FAQ — fares, fleet, booking
Farnborough taxi — Quick answers to the questions we hear every week. If yours is not here, call dispatch — they will know.
How far in advance should I book?
Local taxi: any time, even right now. Airport transfers: at least the night before for early flights. Executive chauffeur: minimum four hours’ notice.
Are the prices fixed?
Yes. Quotes are fixed at the time of booking. No surge pricing, no surprises at the end of the trip.
What if my flight is delayed?
We track every airport pickup automatically. The driver adjusts to the actual landing time at no extra charge.
Are you the same as Dinez Taxis?
Farnborough Taxis EU is a brand of Dinez Taxis and Airport Transfers, the licensed parent company. Same drivers, same fleet, same dispatch — different focus.
Do you carry child seats?
Yes. Booster seats and child seats available on request at no extra cost. Specify ages when booking.
How do I pay?
Card in the vehicle, BACS for accounts, cash if you prefer. We do not require deposits for local bookings.
Do you carry pets?
Most local fleet vehicles carry small pets. Specify when booking so we send the right car.
Is there wheelchair access?
Yes — the Lexus SUV and Ford Tourneo accept folding wheelchairs. Wheelchair-accessible MPV with ramp available on advance request.
What is the money-back-if-late guarantee?
If we cause you to miss a check-in window through driver-side error, your fare is refunded in full.
Can I cancel a booking?
Yes — cancel up to 2 hours before pickup at no charge. Inside 2 hours, a 50% fee may apply for executive chauffeur bookings only.
How do I check the status of a booking?
Every confirmed booking carries a reference, sent with your confirmation email. Enter it on the booking tracker to see the current status without an account or a password. If the reference is not recognised, message the coordinator and we will find the job from your name, travel date and pickup address.
Can I add stops to a journey?
Yes. Tell us the stops when you book rather than in the car, and the whole itinerary is priced once with a single driver for the duration. Added on the day, extra stops are still fine, but the fare is recalculated and confirmed to you before you travel further.
Do you pick up outside Farnborough?
Yes. Pickups run across the GU postcodes of Hampshire and Surrey and, for long-distance work, from further afield by arrangement. Anything outside the local area is quoted as a fixed-price transfer in writing before you commit, so there is no meter and no surprise.
Are your drivers licensed and checked?
Every driver is licensed by Rushmoor Borough Council and DBS-checked, and all journeys are dispatched under a single operator licence rather than subcontracted out to whoever is nearest. That is what allows us to name the driver and the vehicle in advance.
Can I request the same driver again?
Ask at the time of booking and we will allocate the same driver where the schedule allows. Account customers are usually served by a small, consistent pool of drivers, which is the point of an account — reception recognises the car, and the driver already knows the routine.
How much luggage can you take?
Tell us what is travelling when you book and the vehicle is matched to it. A saloon suits two passengers with normal airport cases; larger parties, bulky items, golf bags, skis or a full family load move to a V-Class, which loads through the tailgate rather than a boot lip. It costs nothing to over-declare, and it saves a difficult conversation at the kerb.
