What we collect

When you book a journey, we collect your name, mobile number, pickup and drop-off addresses, time, passenger count and any flight details you supply. For account customers, we collect company name, billing address and PO references.

Why we collect it

To dispatch your booking, contact you about it, and bill correctly. Flight numbers are used for live arrival tracking. Mobile numbers receive driver dispatch SMS.

How long we keep it

Booking records: 6 years (HMRC retention). CCTV from in-vehicle cameras: 28 days unless flagged for incident review. Account customer data: until account closure plus 7 years.

Who we share with

We do not sell or share booking data with marketers. We share data only with HMRC (for tax), our payment processor (for card transactions), and Rushmoor Borough Council Licensing (on lawful request).

Your rights

You can request a copy of your data, ask for corrections, or request deletion (subject to HMRC retention). Email bookings@dinez.co.uk with subject “GDPR request”.

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Data controller

Dinez Taxis and Airport Transfers, 151 Grosvenor Road, Aldershot, GU11 3EF. ICO registration on request.