Privacy policy summary — how Farnborough Taxis EU handles booking data
This privacy policy explains how Farnborough Taxis EU collects, stores, and protects the personal data you share when booking a taxi or chauffeur transfer. The summary below covers what we collect, why we collect it, how long we keep it, and your rights under UK GDPR.
How we handle your data.
Plain-English summary of what we collect, why we collect it, and how long we keep it. Full GDPR-compliant text below.
What we collect
When you book a journey, we collect your name, mobile number, pickup and drop-off addresses, time, passenger count and any flight details you supply. For account customers, we collect company name, billing address and PO references.
Why we collect it
To dispatch your booking, contact you about it, and bill correctly. Flight numbers are used for live arrival tracking. Mobile numbers receive driver dispatch SMS.
How long we keep it
Booking records: 6 years (HMRC retention). CCTV from in-vehicle cameras: 28 days unless flagged for incident review. Account customer data: until account closure plus 7 years.
Who we share with
We do not sell or share booking data with marketers. We share data only with HMRC (for tax), our payment processor (for card transactions), and Rushmoor Borough Council Licensing (on lawful request).
Your rights
You can request a copy of your data, ask for corrections, or request deletion (subject to HMRC retention). Email customer.support@dinez.co.uk with subject “GDPR request”.
Cookies
This website uses essential session cookies and anonymous analytics. No advertising trackers. You can decline non-essential cookies via the banner.
Data controller
Dinez Taxis and Airport Transfers, 151 Grosvenor Road, Aldershot, GU11 3EF. ICO registration on request.
Lawful basis for each purpose
Dispatching and billing a journey is contract performance: without a name, a number and two addresses there is no booking. Keeping booking records for six years and answering a licensing enquiry are legal obligations. In-vehicle camera footage, driver-safety checks and fraud prevention rest on legitimate interests, balanced against how little of the footage is ever looked at. Non-essential cookies rest on your consent, which the banner records and which you can withdraw at any time.
What the booking status lookup shows
The booking status page is deliberately blunt. Enter a reference and it returns the stage the job has reached, the route, the booked time, the vehicle class and when the record last changed. It returns no name, no telephone number, no home address and no card data, so a reference on its own does not identify the passenger to anyone who finds it.
In-vehicle cameras
Cameras fitted to vehicles record for driver and passenger safety. Footage is overwritten on a 28-day cycle and is only pulled off that cycle when an incident is reported, in which case it is reviewed by the licensee and released to the police, an insurer or Rushmoor Borough Council Licensing where they are entitled to it.
Text messages and calls
The mobile number attached to a booking receives operational messages only: driver allocation, arrival, and changes you need to know about. We do not run marketing SMS campaigns against the booking list. Calls to and from dispatch may be recorded for training and dispute resolution; ask at the start of a call if you would rather it was not.
Platforms we link to
Pages on this site link out to our Google Business Profile, our Google Maps listing and our TripAdvisor page so you can read reviews at source. Once you follow one of those links you are on that company’s platform and its own privacy terms apply — we receive nothing back beyond the aggregate rating and review count that we publish.
Complaints about how we handle data
Raise it with us first: email customer.support@dinez.co.uk with “GDPR request” or “GDPR complaint” in the subject and we answer within five working days. If our answer does not satisfy you, you have the right to complain to the Information Commissioner’s Office at ico.org.uk, and using that right costs you nothing.
Changes to this notice
When the way we handle booking data changes, this page changes with it and the revision is published here rather than announced by email. If you want the version that applied on the date you travelled, ask and we will send it.