Track your booking

Track your booking by reference

Your reference is issued the moment a booking is confirmed and appears in the confirmation email sent to the address you gave us. It is the only thing needed to see the status of a journey here — there is no account to create and no password to remember.

What to check before you look up

Copy the reference exactly as it appears, including any letters, and make sure you are working from the confirmation email rather than the earlier quote message. A quote is not yet a booking, so a quote number will not return a status.

If the reference is not recognised

Two things usually explain it: the booking sits under a different email address, or the confirmation has not been issued yet because the quote is still with the coordinator. The fastest route is WhatsApp on +44 7778 356571, which is monitored around the clock. You can also email customer.support@dinez.co.uk or call 01252 265051 during coordinator hours, and we will find the job from your name, travel date and pickup address.

Changing a booking rather than tracking it

Tracking is read-only. To move a pickup time, add a stop, change the vehicle or cancel, contact the coordinator directly. Changes are confirmed back to you in writing, so the agreed fixed fare stays on record for both sides.

What the lookup shows, and what it deliberately does not

A recognised reference returns five things: the status of the booking, the route as dispatch holds it, the scheduled time, the vehicle class assigned, and when that record was last updated. Statuses move in a fixed sequence — received, then reviewing while driver availability is checked, then confirmed with a driver assigned, then in progress once the car is en route. If the status still reads received, the enquiry has arrived but a coordinator has not yet put a car against it.

What you will not find here is a moving dot on a map. That is a deliberate choice rather than a missing feature. A live vehicle position tells you where a car is at this second; it does not tell you whether it will be at your door on time, and across the A331 and the M3 those two questions have very different answers. The status view plus a phone call to a human who can see the whole day’s dispatch board is more useful than a pin, and it does not turn a fifteen-minute wait into fifteen minutes of watching a screen.

If you need to reach a person instead

Tracking is designed for the quiet case where you simply want reassurance. For anything time-critical — a flight brought forward, a meeting that has overrun, a driver you expected five minutes ago — go straight to a person. WhatsApp on +44 7778 356571 is the fastest route and is staffed around the clock; the dispatch line is 01252 265051. Both reach the same coordinator who assigned your car.

There is no account to create and no password to remember, which is intentional: a one-off airport transfer should not require a login. If you book regularly and want journeys grouped together with monthly invoicing instead of individual references, that is what a corporate account is for. Quote requests, changes and cancellations all go through the contact page, and every change is confirmed back to you in writing so the agreed fixed fare stays on record for both sides.