Plain-English terms for our bookings.
No legalese gymnastics. The rules below apply to every Farnborough Taxis EU booking, local or executive.
1. Quotes
All quotes are fixed at the time of booking. Quotes assume reasonable luggage and direct routing. Diversions, additional stops or excessive luggage may incur a supplement, agreed verbally before journey.
2. Bookings
All bookings advance only — meaning forward-dated, not retroactive. ASAP local taxi requests are accepted as advance bookings for the next available slot. Executive chauffeur bookings require a minimum of four hours’ notice.
3. Cancellations
Local taxi: cancel any time before driver dispatch at no charge. Airport transfers: cancel up to 2 hours before pickup at no charge. Executive chauffeur: cancel up to 12 hours before pickup at no charge; inside 12 hours, 50% may apply.
4. Late arrival by passenger
The driver waits 10 minutes free at any local pickup. Airport pickups include 60 minutes’ free waiting after wheels-down. Beyond that, waiting is charged at our published hourly rate.
5. Money-back-if-late
If a booking error or driver-side delay causes you to miss a check-in window, the fare is refunded in full. Refunds do not extend to delays caused by traffic incidents, weather, or the passenger’s own actions.
6. Vehicle damage
The passenger is liable for cleaning costs caused by spillage, sickness, or pets not declared at booking. Standard cleaning fee: £75. Heavy cleaning: £150.
7. Lost property
We hold lost property at HQ for 28 days. Return by post chargeable at cost.
8. Licensing
Farnborough Taxis EU is a brand of Dinez Taxis and Airport Transfers, licensed by Rushmoor Borough Council. The licensee is responsible for driver and vehicle compliance.
9. Complaints
Email bookings@dinez.co.uk or write to 151 Grosvenor Road, Aldershot, GU11 3EF. We respond within 5 working days. Unresolved complaints can be referred to Rushmoor Borough Council Licensing.